Scenario
The remote users (e.g. telework, off-site) of an agency’s cloud-based HVA system are having connectivity issues that are inconsistently kicking them off their session. Outline any tools you provide for administrators’ troubleshooting.
Solution
- Under normal operations the Administrator would be able to verify network application connectivity through Netskope Digital Experience Manager (DEM). Through DEM the admin can see if a certain region of the Netskope SASE landscape is experiencing issues. If DEM identifies a user with unreliable or slow connectivity it will proactively move that use to a different Netskope POP.
- When Netskope is unable to proactively maintain availability to applications Live Action LiveNX can drill down into individual application flows to pin-point the connectivity issue.
![merlin-atarc-scenario-11 merlin-atarc-scenario-11](https://www.merlincyber.com/hs-fs/hubfs/merlin-atarc-scenario-11.png?width=2000&height=1064&name=merlin-atarc-scenario-11.png)
![merlin-atarc-scenario-11-2 merlin-atarc-scenario-11-2](https://www.merlincyber.com/hs-fs/hubfs/merlin-atarc-scenario-11-2.png?width=2000&height=1064&name=merlin-atarc-scenario-11-2.png)
![ATARC-FNL-Logo-web-1 ATARC-FNL-Logo-web-1](https://www.merlincyber.com/hs-fs/hubfs/ATARC-FNL-Logo-web-1.webp?width=140&height=31&name=ATARC-FNL-Logo-web-1.webp)