The remote users (e.g. telework, off-site) of an agency’s cloud-based HVA system are having connectivity issues that are inconsistently kicking them off their session. Outline any tools you provide for administrators’ troubleshooting.
- Under normal operations the Administrator would be able to verify network application connectivity through Netskope Digital Experience Manager (DEM). Through DEM the admin can see if a certain region of the Netskope SASE landscape is experiencing issues. If DEM identifies a user with unreliable or slow connectivity it will proactively move that use to a different Netskope POP.
- When Netskope is unable to proactively maintain availability to applications Live Action LiveNX can drill down into individual application flows to pin-point the connectivity issue.